Refund policy

Refund & Return Policy

All Sales Are Final

Because our products are made to order, all purchases are final. We do not accept returns, exchanges, cancellations, or issue refunds for:

• Ordering the wrong size, color, or product
• Changes of mind
• Buyer’s remorse
• Incorrect or incomplete shipping information provided by the customer

Please carefully review all product details, sizing information, and shipping information before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at buildzhelp@outlook.com.

Include:

• Your name and order number
• A description of the issue
• Clear photographs of the product, packaging, and shipping label

Approved claims may receive a replacement or refund at our discretion. Please do not return an item unless instructed to do so.

Lost or Missing Orders

If your package has not arrived, contact us at buildzhelp@outlook.com. We will review the tracking information and assist with the next appropriate steps.

Questions

For questions regarding an order or this policy, contact:

buildzhelp@outlook.com

This policy does not limit any rights or remedies available under applicable law.